Shipping & Returns

FREE UK Shipping on All Orders

Packaging Artwork

Original Canvas Paintings

Each original painting is packed with protective padding and secured in strong, durable packaging to ensure it arrives safely and in perfect condition.

Fine Art Prints

Depending on size, prints are shipped either flat in a hard-backed envelope or rolled carefully and sent in a protective tube to prevent any damage during transit.

Please note — delivery times can vary depending on your location.

I use trusted UK and international couriers, including Royal Mail, DPD UK, and DHL, to provide secure and reliable delivery for every order.

Delivery Times

  • Original Artwork: Usually dispatched within 1–4 weeks of purchase (to allow drying, varnishing, and preparation). The processing times vary depending on the the painting - more information will be provided under the artwork's description.
  • Fine Art Prints: Typically shipped within 7–14 days from the order date. (All prints are made to order, and extra care and attention is needed to ensure secure packaging).
  • UK Delivery: 2–5 business days once dispatched.
  • Europe & International: Delivery times vary depending on the destination. You’ll receive tracking details once your order has been sent. Please don't hesitate to contact me for more information about shipping overseas.

International Shipping, Duties & Taxes

For deliveries outside the UK, import duties, taxes, or customs fees may apply. These charges are determined by your country’s import regulations and are not included in your purchase price.

Customers are responsible for any such fees upon delivery.

If an international order is refused and returned, a refund will be issued for the item cost (provided it’s returned in its original condition).

Please note — shipping costs are non-refundable.

Receiving Your Artwork

Original Paintings

Each oil painting is unique and may require additional drying time before varnishing and dispatch.

If your piece requires more time before shipping, I’ll contact you directly with an updated schedule.

Fine Art Prints

Prints are usually ready to ship within two weeks of your order. You’ll receive an email confirmation and tracking details once your print has been dispatched.

Returns

Your satisfaction is important to us. If you’re not fully happy with your purchase, please refer to the policy below.

Fine Art Prints

As all prints are made to order, I can’t accept returns or exchanges for change of mind.

However, I'm happy to replace any print that arrives damaged or faulty.

Damaged or Faulty Items

Please check your package as soon as it arrives.

If you notice any damage, take clear photographs of both the packaging and the artwork, and contact me immediately.

Courier damage claims must be made within 7 days of delivery.

If your artwork is faulty and you’d like to return it, please contact me within 30 days of receiving your order.

Please note — customers are responsible for the cost of return shipping. We recommend using a tracked and insured courier service to ensure the artwork arrives safely.

Contact

If you have any questions about your order, shipping, or returns, please don’t hesitate to get in touch - elizabethcheekart@gmail.com or use the contact form on this website.